We invite you to consider joining the Seagate Connections team.
Do you like to help people? Do you enjoy talking on the phone? If so, you have two essential requirements needed to work at an answering service. These skills are hard to teach and harder for people to learn, so if you already possess them, that’s huge.
As part of the Seagate Connections team, you can help our clients with their telephone answering needs, around-the-clock. When their customers and prospects call, we answer, 24/7. This means we schedule staff to be available to take those calls all three shifts on weekdays, weekends, and holidays. If you want the typical 9-to-5 job, we can’t help you. However, if you seek a flexible work schedule with a lot of variety, Seagate Connections might have the perfect job for you.
At Seagate Connections, we only hire the best. This is because our clients deserve the best, and we don’t want to let them down.
To explore employment opportunities at Seagate Connections, keep reading to discover if you have what it takes to join the Seagate Connections team. We hope so!
Job Overview: Seagate Connections is a 24-hour answering service in Toledo Ohio. We seek to build a strong team of customer service representatives to work in our Toledo office and serve our clients across the United States.
If you desire a job that can lead to a career, let’s talk. We seek reliable candidates with a strong work ethic and who desire to excel in their job.
This is not seasonal employment. This is full-time work, year-round. We guarantee we’ll schedule you to work 40-hours every week. In addition to a competitive hourly wage, we provide health insurance for you and your dependents. That’s huge!
We’re currently hiring for second shift, which is between 12 p.m. to 12 a.m. (noon to midnight). You must be willing to work weekends and holidays, since we never close and operate 24/7/365.
As a customer service representative for our answering service clients, you’ll handle inbound calls according to the guidelines requested by our clients and as directed by our managers and supervisors. Usually this involves taking messages from callers. Once you take a message, you’ll handle it according to each client’s instructions.
To succeed in this position, you must have excellent communication skills, exhibit an enthusiastic, can-do approach to customer interactions, and possess a keen attention to detail. In addition, you must have the ability to effectively handle information requests, compliments with grace, and complaints with a positive attitude.
Basic PC experience with accurate typing skills
Superior listening and problem-solving skills
High school diploma or equivalent, minimum
Clear, professional verbal communication skills
Customer service experience
Ability to follow written and verbal instructions
Call center, answering service, or multi-line phone experience preferred
Ability to effectively summarize information
Must submit resume to have application reviewed
Organizational and time management skills